The customer support that you will receive from your cloud web hosting company is very important, regardless of whether you have pre-sales questions and you're not a customer yet, or you have a technical trouble with a current account. Timely and correct information about a question or a problem can save you lots of time and efforts, not mentioning that this is generally a sign that you are ordering from a real website hosting provider not from a reseller. When you buy a hosting account via a company that doesn't own its servers and it can't access them directly, it's quite possible that you'll wait for a few days to have a response to any query, which means that your sites may stay offline for quite some time. In comparison, a provider that offers different means of communication and has a technical support crew available at any time can assist you right away and help you minimize or totally avoid any downtime and possible losses.
24/7 Customer Support in Cloud Web Hosting
We offer 24/7 customer, billing and tech support for all of our cloud web hosting. Even if you are not our customer yet and you have questions, we will help you right away and provide you with the necessary information, so as to give you the choice to make an informed decision when you get your new website hosting account. We're available at any moment, including holidays and weekends, and we offer numerous means of communication to get in touch with us - phone, live chat, emails and support tickets. For your benefit, we have several telephone numbers worldwide, so you're able to call the one which is closer to you. The maximum response time for your email messages and the tickets is one hour. The regular response time is around 15-20 minutes, which means that you can forget about waiting for days and nights to receive assistance for some task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how important it is to get timely support, especially when your website is not working efficiently for some reason. All our Linux semi-dedicated hosting include 24/7 customer and technical support, which means that if something happens, you can use several ways to get in touch with us - phone line with several local numbers internationally, live chat, e-mail messages and tickets. The first two options are for billing, pre-sales and common issues, so that if you do not have an account yet, for instance, you're able to get additional information about our services, or we can help you with less demanding technical problems. The second two methods are for strictly tech problems or anything that's more time-consuming as it is easier to follow the dialogue between you and our support team. The guaranteed maximum response time for them is only an hour, the actual one - 15-20 min, therefore you won't have to wait for an entire day in order to get support like you may need to do when using the services of other service providers.
24/7 Customer Support in VPS Hosting
When using our VPS hosting services, you won't need to wait for more than an hour to get support for any kind of issue that you could encounter regarding the server or the software which comes pre-installed with it. We guarantee this short response time for all the tickets that you open via your billing Control Panel or emails which you send to our tech support team. Furthermore, we have local phone numbers in several countries around the globe as well as a live chat service where we are able to assist you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 via the numerous ways of communication, so whatever your question or issue is, there will always be someone to assist you quickly. In the event that you need help with third-party software, which you cannot install or which gives you problems, you can reap the benefits of the Managed Services upgrade package that we supply with all VPS plans.
24/7 Customer Support in Dedicated Web Hosting
All dedicated server plans that we provide feature 24/7 support via several methods of communication and with a one-hour max reply time warranty. If you want to learn more about the packages or you have various general or billing questions, you are able to call one of the local numbers that we have around the globe or you may use our live chat support and consult with a live agent. For entirely tech problems which need some help from a tech support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you could send an e-mail, as all of these channels are more appropriate to keep track of a specific problem. The reply time for them rarely exceeds 30 mins, therefore you can forget all about waiting for an entire day so as to receive help. Our support service is available for any kind of server-related issues, and the pre-installed software. When you'd like to receive assistance for third-party apps, you may consider adding the Managed Services upgrade that we offer for all of the plans.