If you have ordered a hosting plan and you’ve got some queries associated with a concrete feature/function, or in case you’ve stumbled upon a certain challenge and you require support, you should be able to touch base with the respective technical support team. All hosting companies use a ticketing system irrespective of whether they provide other methods of contacting them apart from it or not, since the quickest way to handle an issue most often is to send a ticket. This type of correspondence renders the responses exchanged by both parties easy to track and permits the help desk support team members to escalate the issue in the event that, for example, a server administrator should become involved. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which implies that you will have to have no less than 2 different accounts to get in touch with the client service team and to actually administer the hosting space. Non-stop switching from one account to the other might sometimes be a drag, not to mention the fact that it takes quite a long time for the vast majority of hosting providers to answer ticket requests.
Integrated Ticketing System in Cloud Web Hosting
With a cloud web hosting from us, you won’t ever need to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can easily access any trouble ticket while you are browsing your website files or updating various account settings. The ticketing system is being strictly monitored 24-7 by our customer support staff members and the response time is maximum 1 hour, but it rarely takes more than twenty minutes to get assistance. Unlike some hosting companies, we do not charge more for using the ticketing system, so you can contact us as often as you want and ask for information concerning any billing or technical problem. Plus, you can see a selection of educational articles, which will help you fix the most common complications on your own.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve opened a semi-dedicated server account with our company and you would like to touch base with our client service team members, you will be able to send a ticket straight from your Hepsia hosting Control Panel instead of going through an entirely different support platform like you will have to do with the vast majority of web hosting providers on the market. Our integrated trouble ticket system will enable you to post a new ticket without any effort and to search through older tickets using a clever search box. Plus, you will be able to have a look at the relevant knowledgebase articles that our system will present you with in accordance with the category that you choose for your new ticket. You can do all of the aforementioned operations without signing out of your Control Panel at any time, which goes to say that in case you encounter any predicament or have an inquiry, you can touch base with our support engineers and fix the particular problem in no more than one hour via one single support platform.