When your web hosting supplier offers live chat support, you will be able to talk to an agent live and find out useful information or get a problem resolved in a timely manner. The main advantage of using chat as an alternative to calling to talk with a live person is that you'll need only a computer with web access, which means that you won't pay any rates when you are in another country or state. What's more, it will be easier to copy and paste data for example domains, usernames or error messages i.e. details which are sometimes difficult to provide to the other party on the telephone. The live chat is also a much faster approach to contact your website hosting supplier's support team in comparison to using a ticketing system. What's more, in the event that some situation requires a little more time to be taken care of, you're able to do something else entirely while you wait for assistance on the live chat, therefore you will not lose time - something that is not possible when you're on the telephone.