When your web hosting supplier offers live chat support, you will be able to talk to an agent live and find out useful information or get a problem resolved in a timely manner. The main advantage of using chat as an alternative to calling to talk with a live person is that you'll need only a computer with web access, which means that you won't pay any rates when you are in another country or state. What's more, it will be easier to copy and paste data for example domains, usernames or error messages i.e. details which are sometimes difficult to provide to the other party on the telephone. The live chat is also a much faster approach to contact your website hosting supplier's support team in comparison to using a ticketing system. What's more, in the event that some situation requires a little more time to be taken care of, you're able to do something else entirely while you wait for assistance on the live chat, therefore you will not lose time - something that is not possible when you're on the telephone.
Live Chat Support in Cloud Web Hosting
In addition to the phone and ticket support, our company provides live chat support too. You are able to contact us every day, including holidays and weekends, and we will give you more info about the cloud web hosting that we supply in case you are not among our customers yet, or about common and billing questions if you already have an account. Though for entirely tech matters you'll have to open a ticket to the technical support team, as such issues require additional time to be taken care of, you can still get in touch with us on our live chat for some tech info. To give you an example, we will assist you to set up an e-mail address in your e-mail client or troubleshoot multiple problems, saving you a lot of time. Even when our telephone lines are already off for the day, you'll be able to talk to a live person.
Live Chat Support in Semi-dedicated Hosting
We offer live chat support as standard with our services, so when you have any questions concerning our Linux semi-dedicated hosting, you are able to talk with our customer support team at any moment regardless if you have already acquired an account or not. Generally, the chat service is intended for pre-sales, billing and general questions and issues, still we're able to assist you with various technical questions too. We can help you select the optimal package for your sites in case you don't have an account yet, we can respond to any kind of billing questions or issues you could have or we can assist you with installing your new email address on your PC or smartphone - all the aforementioned will be done quickly as our live chat service is available all day long, each and every day. Every time you require assistance, you'll be able to talk with a representative and save considerable time.