In case you have a site, a problem may always surface and it does not automatically have to be connected with the hosting service. For instance, something can go wrong when you bring a web app up to date or some important content may be modified or deleted unintendedly. Irrespective of what the nature of the problem may be, you will have to get in touch with the respective support staff and ask them to retrieve a backup or to help you deal with the problem that you are having. How timely they will do that will determine the amount of time that your sites will be inaccessible. For particular websites such as community sites or e-commerce portals, an elongated outage period often means losing customers and cash. Having said that, it’s of vital importance that you use the services of a hosting company that provides not only a very good tech support service, but also a well-timed one.
One-Hour Response Guarantee in Cloud Web Hosting
Our cloud web hosting come with a 60-minute reply guarantee, which implies that regardless of what inquiry or issue you might have, we will always be there to assist you. As it is, it rarely takes more than 30 minutes to get a problem fixed or an enquiry answered, and this is valid for both sales and technical matters. Our support staff representatives will be at your disposal 24/7, even on legal holidays and weekends, which means that you will always obtain timely help. We know how invaluable time can be, so by the time we answer your ticket or email, we’ll have enquired into the matter and, if we haven’t sorted it out, we’ll provide you with more details on what you have to do on your end, if the circumstances necessitate it. With our support service, you can rest assured that there will be somebody to assist you instantaneously, regardless of what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because of the fact that we are aware of exactly how important it is to receive well-timed help, we guarantee that you’ll never have to wait around for more than sixty minutes to obtain an answer to any support ticket that you send from your semi-dedicated server CP. In fact, you’ll seldom need to wait around for more than 20-30 minutes and this is valid for any query irrespective of what its nature is – billing, technical or general. Furthermore, our tech and customer support team will be at your service 24/7/365, which implies that even in case you post a ticket during legal holidays, you’ll always get an immediate reply, which will include the answer to an enquiry, the solution to a complication or the information required to resolve an issue yourself – if there is something that you have to do on your end. With us, you’ll never need to waste an entire day hanging around waiting for an answer like you would with other hosting companies.