If you have ever had a cloud web hosting account before or you have dealt with any other kind of online service, you're probably well aware from your personal experience that for some things it's better to talk to a live person on the phone rather than exchange tickets or e-mail messages. If you'd like to know more about a specific service before you decide to buy it or in case something small has to be done, for instance, it is easier and quicker to do it real-time. If you have the option to seek the advice of representatives by phone, it is very likely that you're using the services of an actual web hosting supplier, not a reseller. The type of support that you'll get on the phone varies between different suppliers - from common issues to expert tech support. Typically the majority of suppliers supply pre-sales assistance and 1st level telephone support, while more complex technical matters are managed through e-mail and / or tickets.
Phone Support in Cloud Web Hosting
All of our cloud web hosting packages offer telephone support 14 hours a day even on public holidays, therefore if you don't have an account yet, you'll be able to give us a call and learn more about our solutions or whether we meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States, Great Britain and Australia, so that you are able to contact the phone number that is closer to you. In case you're an existing customer, we can assist you timely with any kind of general and billing matters as well as with numerous technical matters in order to save you time and efforts - we are aware of the fact that in some cases it's more convenient to speak with a live person and get things done without delay. Of course, some issues simply cannot be managed on the phone, so in such a case you will have to employ our ticketing system.
Phone Support in Semi-dedicated Hosting
We offer live telephone support 14 hrs a day as a part of the support services for every single semi-dedicated server package that we provide. Due to the fact that some issues are more complex and time-consuming, you'll have to open a support ticket in case you experience such a problem, but for all of your billing, general or small-scale technical issues you can always call us and we will help you immediately to save you the time you will have to spend on creating a support ticket. Even if you do not have an account yet, you're able to find out if you can host your sites on our advanced cloud platform or you're able to receive any other general information about our semi-dedicated services. We have local phone numbers in the U.S.A., the UK and Australia as well as an international number, therefore you're able to call the one that is closer to your region.