Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Our user help team is trained to swiftly take care of all of our cloud web hosting clients’ queries and guidance questions. Via our ticketing system, it will be easy to submit your inquiry and a support team fellow member will, no doubt go back to to you within max 60 minutes. In actual fact, practice has revealed that the usual reply period is Twenty minutes.

  • Top quality support service
  • A Top–quality Support Service

  • Our technical support service is provided by a crew of competent experts who will be able to answer your inquiry as fast as possible. You are able to communicate with the tech support crew by opening a help support ticket from your Web Control Panel or by sending us an e–mail message. On working days, you may also contact us on the phone or use the live chatting service.

  • Intuitive help center
  • An Intuitive Help Section

  • The Control Panel gives an extensive know–how base that’s integrated into all parts. In each part, you’ll find a Help button which will load for you a list of step–by–step tutorials on how to utilize a certain option or execute a specific action. In addition, we have generated mini seminar online videos that allows you to get a better idea of the Control Panel’s interface.