Client Support Channels
A 1–Hour Support Ticket Response Time Guarantee
All your assistance requests will be attended to within maximum one hour after the trouble ticket or email has been submitted. If your case calls for additional assistance from an admin, we’ll direct the ticket or the email to the person in charge, without delay and will leave a note to let you know that more time will be required for discovering the best solution. And if you order our Admin Services package, any of the server management services included there will be completed whenever you decide.
A Top–Class Customer Service
If you need any assistance while using the Web Control Panel or with any of the applications that we have pre–installed on the server for you, you can get in touch with the help desk support staff anytime through the ticketing system. Additionally, in case you require assistance administering your dedicated web hosting server, you can order our Admin Services package, that includes Operating System updates every week, software installation and problem troubleshooting procedures, server monitoring and rebooting procedures, backup hard disk drive space, etc.
An Easy–to–Navigate Help Section
Our Web Control Panel is preinstalled for every Linux dedicated hosting server. Among its functionalities is a rather handy integrated knowledge base that will walk you step by step on all the actions that you can perform. Most of the help articles in addition video versions that show all the operations that you can carry out in a very illustrative manner. You can find all the how–to articles and the video tutorials in the top right corner of each section of the Web Control Panel.