An Intuitive Help Center Section
In the Web Control Panel you’ll find an in–depth Help Center section featuring a plethora of how–to articles and frequently asked questions. They are answered by our support team of trained techs. Just type in your question and our clever software will return the best answer.
For those who’d like to discover how to take care of a typically encountered problem by watching a how–to video clip, we have added a selection of video tutorials to our Web Control Panel. All the tutorial video clips are brief and easy to grasp. They offer you visual presentations of different site management operations.
A 1–Hour Ticket Response Time Guarantee
With all our semi–dedicated servers, we offer a round–the–clock customer care service with a one–hour response time guarantee. A group of competent technicians will be at your disposal to attend to all the enquiries that you might have. During off–peak periods, a response will be given in even less than twenty minutes.