1 hour ticket response
We are dedicated to giving a swift and appropriate reply to each helpdesk ticket sent by a customer. Our professional client service staff representatives will examine your situation and will offer you the most efficient solution. We offer a 1–hour response time guarantee for all technical support tickets. As a matter of fact, our average trouble ticket response time has proven to be twenty minutes.
A Top–Notch Customer Care Service
Our techs have extensive experience in the cloud web hosting world and are trained enough to come up with a rapid solution to your problem. If, however, the matter at hand is not within the competence of a tech support engineer, the helpdesk ticket will be sent to a developer or sysadmin for further assistance.
An Intuitive Help Center
To help you find a quick tip on how to use a given feature, we have implemented a really intuitive Help Center section in the Web Control Panel. You can browse through a huge selection of web hosting account administration articles and website management articles, check the F.A.Q. archive or check out our how–to video tutorials.