Support and Help Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Answer Warranty

  • Our client support staff is available day–and–night to reply to all of your current help tickets. Every ticket you send out to us is going to be addressed within less than one hour. If your case requires the aid of an administrator, we will address the ticket to the technician on duty and will inform you that the issue is being resolved.

  • Top quality support service
  • Professional Customer Assistance Service

  • We offer you 24/7/365 tech support through a lightning fast ticketing program built into your Control Panel. You’ll be able to email us whenever you want about any of the software applications that come installed in advance on the virtual server, such as the chosen Operating System, the server admin panel and our custom created Web Control Panel.

  • Intuitive help center
  • An Educational Help Section

  • Each part of the Web Control Panel that is offered free–of–charge with your VPS includes an incorporated knowledge base. There’s an array of extensive how–to content articles and a choice of step by step video tutorials that present all the necessary site managing responsibilities. You can obtain them by hitting the Help or Video buttons in the top right part of each Control Panel section.