Q: Why do I have to transfer my site? What does website migration include?
A: The web site migration service available at IKU is totally free of charge and consists of transferring all your files, databases and emails from your current web hosting provider to your brand–new hosting account with us. We will also modify all the configuration settings required for your sites to be fully operational on our super–modern cloud hosting platform.Our technicians are completely capable of moving just about any site. With years of practical experience in this field, they’re experts in the specificities of our web hosting platform, our Control Panel as well as all other well–known Control Panels. For them, moving a custom web app with lots of custom libraries is as elementary as moving a simple WordPress–based blog.
Q: Website migration seems like a lot of work. How long does it take?
A: While we cannot give you a precise time frame, since there are many factors, among them the physical size of the files and databases, the physical location of the current host’s server, the complexity of your web site and the current workload of our Website Migration Department, etc., we will give our best to transfer your site within 48h, and in certain cases – within 24h (when the content is not large).
Q: My personal privacy is important to me. What details do you need to have?
A: We will require the login details for your current web hosting provider’s Control Panel as well as the website’s name (domain name).
Q: My old web hosting account has delicate data inside. How can I rely on you?
Q: What about downtime? Will my website be unavailable?
A: Your website will work just like it did before with your previous web hosting provider. Once we have finished the migration, your site will be configured to work on our hosting platform and we will alert you to preview it. If everything is functioning properly, all you will have to do is modify the NS records for your domain name. Your site will be migrated over to us without any downtime whatsoever.
Q: Will my current web hosting provider find out that I am leaving them?
A: Nope. Aside from your login details for the Control Panel, we will not need anything. We’ll never touch base with your hosting provider. They won’t know anything about the transfer either.
Q: Which hosting platforms do you support?
A: We can migrate your website from any hosting provider or any Linux–driven hosting platform on condition that we can obtain access to the Control Panel and there is File Transfer Protocol access available.The only websites that we’re unable to transfer are the ones based on closed–source software apps such as Wix, BaseKit, Jimdo, Website Tonight, Four Square and Mr Site.